Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, support more than 190,000 Medical Practice Providers in over 70 medical specialties and administer more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“I have never felt so well cared for. Everyone was so nice to me, and I admit I was a little scared and weepy but no one made me feel dumb or silly about it. The nurses could not possibly have been sweeter to me and the doctors were amazing! This facility is amazing and runs like a well-oiled machine. Thanks for your kindness to me and for making something so “icky” seem soooo much better.”
“This medical practice sets the bar high for excellence. It is the most efficient well run medical practice ever. Every member of the medical team knows their job and all are totally in sync throughout patient care.”
“Given the natural of the procedure, I don’t think there is anything else that could have been done to make the experience any better. Everyone that I came in contact with was friendly and courteous, even at 6:00 in the morning. All questions were answered and the procedure went off without a hitch.”
“My experience was excellent. i have had this procedure before and I was very pleased with the service and I would always recommend all my family friends and co-workers to this facility.”
“Everyone was very nice and respectful! I will recommend you to my friends and I’ll be back for other tests!”
“I was very pleased with how I was treated at this facility. Everyone made me feel very comfortable and confident that I would be taken care of in a very professional manner.”
“Best place to have these procedures! Just recommended my daughter to the facility. You feel well taken care of!”
“Everyone at the facility provided me with the best care. They were all very considerate and caring before and after the procedure. I highly recommend this facility to anyone needing to have a procedure such as mine.”
“The entire experience was handled very well. Everything was explained to me, and everyone involved was extremely pleasant and friendly. They all make you feel relaxed for the procedure.”
“Excellent, competent & caring staff. Highly recommend this physician & facility.”
“Great Customer service! Happy faces!”
“Dr Gadey is kind courteous an excellent person and Dr. Thank you somuch. My grade A++Nurses, Sandra and others, just amazing. thank you sooo much. really everyone treated me royally, thank you”
“The check-in staff, nurses, attending physician, and assistants were extremely kind, attentive, and warm. I was made to feel I was cared for personally. I’ve never seen so many smiling faces nor heard so many friendly voices in a medical facility before.”